Shake up at Hewitt

The rumors have been around in the market for some time now, but this past week it showed up in print:

What does surprise Pramuk and other experts, however, is that Hewitt doesn’t have a successor in place for Salvino. “That certainly could be hinting at a sale of its HRO business,” he says.

Marc Pramuk, v.p. of research at Everest Group, was referring to the announced departure of Michael Salvino, co-leader of Hewitt Associates’ HR outsourcing sales and accounts group. The quote appears in an article on workforce.com by Jessica Marquez. The announcement comes on the heels of the announced resignations of Hewitt’s CEO Dale Gifford and Bryan Doyle, president of the HR outsourcing business.

It’s Offshoring, Not Outsourcing!!!!

I am taking a break this week from my discussion of vendor management in order to use this particular platform to rant a bit about a pet peeve of mine. As the title suggests, it’s to rant about the misuse of the word “outsourcing” when people are really referring to “offshoring”.

Relationship Management V – Implementation

I was talking with a client this week about the implementation of an outsourced solution to payroll, HRIS and benefits administration that he would soon be going through.  He has every intention of engaging third party assistance with the implementation. He’s seen things go very wrong for companies who attempted to go it alone with their outsource providers. How or why implementations go wrong and fail can be debated. We can talk about bad project management, unrealistic time frames, faulty technology and the like, but that really isn’t the topic of this week’s posting.

No, I’d like to talk about the successful implementation.